Payment Policy

At Bennett Melbourne, we offer secure and convenient payment options to ensure a smooth checkout experience. Please note that available payment methods may vary depending on your location and device.

Customers are responsible for reviewing and selecting the payment options available to them at checkout.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Card (Visa & Mastercard)

  • Apple Pay

  • Google Pay

  • Shop Pay

All available payment options will be displayed clearly during the checkout process.

2. Payment Security

All payments made on our website are processed through secure, encrypted connections using SSL (Secure Socket Layer) technology.

  • Your payment details are transmitted securely

  • We do not store or have access to your full payment information

  • All transactions are handled by trusted third-party payment providers

This ensures your personal and financial data remains protected at all times.

3. Payment Processing

Orders will only be processed once payment has been successfully completed and authorised.

If a payment fails or is declined, the order will not be confirmed, and no shipment will be made until payment is successfully received.

4. Refunds

If you are entitled to a refund (for example, following an approved return):

  • The refunded amount will be issued within 14 days after the returned item has been received and inspected.

  • Refunds are processed to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

Please note that original shipping fees are non-refundable unless required under Australian Consumer Law.

5. Contact Information

If you have any questions regarding payments or refunds, please contact us:

Store name: Bennett Melbourne
Contact form: Click here
Phone: +31 6 57496915
Email: info@bennett-melbourne.com
Postal address:
Amstenrade 67
8219 AC Lelystad
Netherlands
Chamber of Commerce (KvK) number: 95382208
VAT number: NL005148812B90

Questions & Answers

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 2–4 business days within Australia.

We work with Australia Post, to ensure your order arrives safely and reliably.

Once your order has been shipped, you’ll receive a tracking number via email. You can easily track your order at any time by clicking here.

We recommend using our size guide for the best fit. If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.

You can return items within 30 calendar days of receiving them.

  • Items must be unworn, in their original condition, and with all tags attached.
  • Once your return has been received and approved, your refund will be issued to your original payment method.

We accept a range of secure payment methods, including Apple Pay, Google Pay, American Express, Visa, Mastercard, Maestro and Shop Pay — so you can choose what feels most convenient for you.

If you have any questions or need assistance, feel free to contact us at support@bennett-melbourne.com. Our team is here to help you.