Shipping & Delivery Policy

At Bennett Melbourne, we aim to deliver your order as efficiently and accurately as possible. Below you will find detailed information regarding our shipping and delivery procedures.

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow some time for tracking updates to become active.

2. Estimated Delivery Time

The average delivery timeframe is 3–7 business days, depending on your location.

Please note that delivery times are estimates only and may be affected by factors such as:

  • Peak periods

  • Customs clearance procedures

  • Carrier delays

  • Public holidays

Bennett Melbourne cannot guarantee exact delivery dates.

3. Shipping Method & Origin

All orders are shipped directly from our international fulfilment partners.

As a result, shipments may originate from outside Australia, including China. This allows us to offer a wider product selection while maintaining competitive pricing.

Depending on your country of delivery, customs duties, taxes, or import fees may apply. Any such charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on factors such as:

  • Destination

  • Package weight

  • Selected shipping method

All applicable shipping fees will be clearly displayed before payment is completed.

5. Responsibility & Delivery Confirmation

  • Once tracking information confirms that an order has been delivered to the address provided, responsibility for the shipment transfers to the customer.

  • Bennett Melbourne is not responsible for lost or stolen parcels after confirmed delivery.

  • Customers are responsible for ensuring that all shipping details are correct at checkout.

  • Any address errors must be reported within 24 hours of placing the order.

Failure to do so may result in additional costs or delivery issues for which Bennett Melbourne cannot be held liable.

6. Contact Information

For any questions regarding shipping or delivery, please contact us:

Bennett Melbourne
Email: support@bennettmelbourne.com