Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Bennett Melbourne (“we”, “our”, “us”). By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made via the Bennett Melbourne website.

By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

2. Product Information

We take great care to ensure that all product descriptions, images, pricing, and information on our website are accurate and up to date.

However, minor variations, typographical errors, or inaccuracies may occur. Product images are for illustrative purposes only and colours or details may vary slightly due to screen settings or manufacturing processes.

Such discrepancies do not entitle the customer to compensation, replacement, or cancellation beyond what is required under Australian Consumer Law.

3. Orders and Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your location and are displayed at checkout.

  • Customers are responsible for ensuring that their selected payment method is valid and authorised.

We reserve the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or unauthorised transactions.

4. Order Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated delivery time: 3–7 business days (depending on destination and carrier)

Orders are shipped directly from our international fulfilment partners. As a result, shipments may originate from outside Australia, including China.

Delivery times are estimates only and may vary due to customs processing, carrier delays, public holidays, or other circumstances beyond our control.

5. Returns and Cancellations

All conditions regarding returns, refunds, and cancellations are outlined in our separate Returns Policy, which forms an integral part of these Terms & Conditions.

6. Liability

  • Bennett Melbourne is not responsible for loss, theft, or damage once tracking confirms delivery to the address provided by the customer.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Any errors in the delivery address must be reported within 24 hours of placing an order.

Failure to do so may result in additional costs or loss of the shipment, for which Bennett Melbourne cannot be held liable.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Bennett Melbourne.

Unauthorised use, reproduction, distribution, or modification of any content without prior written consent is strictly prohibited.

8. Complaints Procedure

If you have a complaint or concern, please contact us via email:

Email: info@bennettmelbourne.com

We aim to respond to all enquiries and complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Australia.

Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law.