Privacy Policy

This Privacy Policy applies to the services of Bennett Melbourne (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent and confidential manner.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • IP address

  • Device and browser information

  • Website usage data and browsing behaviour

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling orders

  • Shipping and delivery coordination

  • Customer service and support

  • Sending order confirmations and updates

  • Providing relevant product or service information

  • Improving our website functionality and customer experience

  • Fraud prevention and security monitoring

We may also use anonymised data for analytical and business improvement purposes.

3. Sharing of Information with Third Parties

We do not sell or rent your personal information.

Your information may be shared with trusted third parties only where necessary to operate our business effectively, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and hosting providers

  • Marketing and analytics service providers

As an online retail and fulfilment business, certain orders may be processed through carefully selected international suppliers. Where applicable, personal information required for shipping and order fulfilment may be shared securely with these partners.

We ensure that all third parties handle your information in accordance with applicable privacy and data protection laws.

We may also disclose information where required by law or regulatory authorities.

4. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal, tax and accounting obligations

  • Resolve disputes and enforce our agreements

Once data is no longer required, it is securely deleted or de-identified.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance and functionality

  • Analyse website traffic and user behaviour

  • Personalise your shopping experience

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights

Under applicable privacy laws, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to certain types of data processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, while we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version will always be available on our website.

9. Contact Details

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Store name: Bennett Melbourne
Contact form: Click here
Phone: +31 6 57496915
Email: info@bennett-melbourne.com
Postal address:
Amstenrade 67
8219 AC Lelystad
Netherlands
Chamber of Commerce (KvK) number: 95382208
VAT number: NL005148812B90

Questions & Answers

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 2–4 business days within Australia.

We work with Australia Post, to ensure your order arrives safely and reliably.

Once your order has been shipped, you’ll receive a tracking number via email. You can easily track your order at any time by clicking here.

We recommend using our size guide for the best fit. If you’re between sizes, we suggest choosing the larger size for a more comfortable fit.

You can return items within 30 calendar days of receiving them.

  • Items must be unworn, in their original condition, and with all tags attached.
  • Once your return has been received and approved, your refund will be issued to your original payment method.

We accept a range of secure payment methods, including Apple Pay, Google Pay, American Express, Visa, Mastercard, Maestro and Shop Pay — so you can choose what feels most convenient for you.

If you have any questions or need assistance, feel free to contact us at support@bennett-melbourne.com. Our team is here to help you.